Cross.com is a well-known stationery brand founded in Massachusetts, USA in 1846. The brand is well-known for its high-quality pens and gift sets. Cross's products cover fountain pens, ballpoint pens, accessories and various gift sets. The nibs of its pens are made of 18K gold or stainless steel, which are of high quality and write smoothly. Cross's products are sold worldwide and are loved by consumers. Cross focuses on environmental protection and sustainability, uses environmentally friendly materials to produce products, and is committed to reducing carbon emissions. Its product design is simple and elegant, full of fashion, suitable for various occasions. Cross also provides personalized customization services, providing consumers with customized products and gift sets to meet the different needs of consumers. Cross's website provides a convenient and fast online shopping service, where consumers can easily browse and purchase its products. The website also provides coupons and promotions, allowing consumers to purchase Cross's products at a more favorable price. Cross's customer service team is also highly praised, providing consumers with professional consultation and after-sales service. Cross is a trustworthy and high-quality brand, and its products excel in quality, design and service. cross.com FAQ:1. How to use Cross coupon code?If you want to use a coupon code on the cross.com website, you first need to add the desired product to the shopping cart. Enter the coupon code on the checkout page and click Apply to enjoy the corresponding discount. Coupon codes generally have a validity period and usage conditions. Expired or unqualified coupon codes cannot be used. If you encounter any problems, you can contact Cross customer service for help. 2. Payment method:Payment methods on the cross.com website include: 1. Credit card payment: support Visa, MasterCard, American Express, Discover, JCB and other credit card payments; 2. PayPal payment: support using PayPal account to pay for orders; 3. Apple Pay: Only available to Apple device users using Safari payment on Safari browser; 4. Google Pay: Only available for device users who use Google Pay on the Chrome browser. 3. Delivery logistics policy:The logistics and delivery policies of Cross.com are as follows: 1. Mode of transportation: Cross uses UPS and FedEx for shipping. For some special products, other shipping methods may also be used. 2. Shipping time: Generally, orders are processed within 48 hours and delivered within 3-7 business days. 3. Transportation costs: Cross offers free standard shipping with no minimum order required. If you require faster shipping, you can choose expedited or priority shipping for an additional fee. 4. Shipping destination: Cross website shipping services cover many regions and countries around the world. However, for some specific products, we may limit the shipping area. The Cross website provides global logistics services and has a complete transportation and distribution policy, allowing users to enjoy an efficient, fast and reliable shopping experience. 4. Return and Refund:Cross.com's return and refund policy is as follows: 1. Unused or damaged items can be returned unconditionally within 30 days of purchase. 2. If the product has quality problems or does not match the description, you can return it unconditionally within 30 days of purchase and get a full refund or exchange. 3. If the product has been used or has been in use for more than 30 days, it will be deemed that the product has been accepted and will no longer be eligible for return and refund service. 4. Returns must be made in the original packaging and accompanied by the original invoice or order confirmation. 5. Refunds will be processed within 5-7 business days after the return is received and reviewed. 6. Return shipping costs are borne by the customer unless the product has quality problems or does not match the description. This return and refund policy applies only to the Cross shopping website. If you purchased Cross products from other retailers, please contact that retailer to learn about their return and refund policy. 5. Customer Service:If you want to contact cross.com customer service, you can use the following methods: 1. Click the "Contact Us" button in the upper right corner of the website homepage, select the "Contact Customer Service" option, fill in the relevant information on the page and submit it. Customer service will reply to your email as soon as possible. 2. Click the "Customer Service" link at the bottom of the homepage, select the "Contact Us" option, select the type of question you need to consult on the page, fill in the relevant information and submit it. Customer service will reply to your email as soon as possible. 3. Click the "Customer Service" link at the bottom of the website homepage, select the "Frequently Asked Questions" option, and check the FAQ answers provided by the website. If your question has been answered in the FAQ, then you do not need to contact customer service. The Cross website also provides online chat customer service. You can click the "Online Customer Service" button on the homepage of the website to communicate directly with customer service in real time. |
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